04/02/10: Too funny not to post right now!

I just called my lovely insurance co. for a status a little while ago.

I was told "your doctor was notified on Mar 18th that further paperwork was needed so your case is pending until that paperwork is received."

I asked, what paperwork was needed?

She said, you'll have to call your doctor for that information, all I can see is that more info is needed.

(I'm thinkin, really?  YOU need the paperwork and YOU don't even know what it is?)

I said, ok. So, um, is April 2 and I've been calling in every other day for status updates, so why am I just hearing this now?

She said, I can't explain that

I said, well this just makes me sad

She said, well have a Happy Easter.

Ummm....ok....thanks? I think? (says Lori scratching her little (huge) noggin...I've got the worst widows peak and highest forhead in the world!)




So I get off the phone with ins co and call my advocate to see what's going on.

She answers the phone.

I say, ins co said "blah", do you know what's going on with this?

She said, ins co told us on Mar 15 that all paperwork was received and that they have a complete file. She said I can also tell you that your file would not have gone to a medical director (which it did end of last week) unless the file was complete. The case workers make sure the file is complete and then pass it onto the medical directors for a decision.

We then had a long conversation about insurance co's and how ridiculous this all is.

I like my advocate.

Somewhere in that conversation she says, ins co's have specific things they have to say for each successive phone call. Apparently what I heard today was next on the list of "standard responses". This poor little "customer service rep" was just saying what the computer told her to say - even though it had no relevance to the truth.

I LOVE IT!

So...ummm...why am I calling?